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Workers Compensation Claims Specialist in Chicago, IL at Chubb Group of Insurance Companies

Date Posted: 10/1/2018

Job Snapshot

Job Description

* Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.
* Contribute to collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.
* Provide accurate and timely expense and loss assessments on Lost Time claims.
* Handle cases within the Chicago Claims Core jurisdiction.
* Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.
* Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.
* Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.
* Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and completion of reporting forms.
* Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management and respond to all other diary activities in a timely manner.
* Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim.

COMPETENCIES/TECHNICAL SKILLS:

* A personal commitment to superior performance that adds value to our company.
* An ability to work effectively with a wide variety of people.
* An aptitude for evaluating, analyzing and interpreting information.
* Excellent organizational skills a must.
* The ability to multi-task along with proven time management and organizational skills.
* An ability to work well in teams.
* Demonstrated critical thinking and decision making ability.
* Excellent verbal and written communication skills.

EDUCATION/EXPERIENCE:

* Adjuster's license to handle Workers Compensation claims is required and/or must be obtained immediately after hire date.
* Bachelor's Degree or equivalent experience preferred.
* Minimum of 3 years of Workers Compensation claim handling required.
* 5+ years of Lost Time/Complex Claim handling

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