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VP, National Desk Complex Claim Leader in Wilmington, DE at Chubb Group of Insurance Companies

Date Posted: 8/12/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 
The Chubb North American Property Complex and Multinational team services several business units within Chubb, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters as well as Excess and Surplus Lines. This position manages the claim adjustment process whether performed through contract Independent adjusters, inside staff adjusters or by this role. The claim profiles range from commercial property, engineered risk, inland marine (including Builder’s Risk), energy, small commercial business, and losses reported under multinational property programs.    

This position will directly manage the claims occurring on the Major Accounts, Commercial Insurance and Westchester books of business, as part of the National Desk Unit within the Property Claims discipline. Analyze first reports to determine nature of loss, coverage provided, and scope of damage; promptly contact client's and contract adjusters; promptly and properly develop the file to provide accurate and timely investigation and loss analysis; maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim; recognize and pursue recovery where possible; adhere to all statutory regulations and unfair claim practices act; establish accurate and timely reserves; effectively communicate with all internal and external customers.

Provide technical guidance and authority through supervision of the investigation, reserving and fair resolution of claims. Monitor work product of adjusters and staff assistants for compliance with Best Practices, and provide feedback. Ensure the adequacy of reserves, proper valuation of claim settlements, and appropriate use of experts. Assist in claim audits and customer complaint resolution. Performs all administrative supervisory roles including; hiring, performance reviews, coaching and staff development. Responsible for acceptable claim results including inventory management, reserve adequacy and expense control.

Participate in the maintenance and renewal of accounts. Deliver agreed upon claim service to clients and brokers in a timely and professional manner. Foster relationships with clients, brokers and insurance carriers. Participate in regular file review discussions to update participants on large claims. Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service. Monitor and maintain data integrity, especially with claims coding. Monitor claim activity for existing clients for adherence to established protocols. Work closely with management on the delivery of claim service to meet client expectations. Effectively communicate with all internal and external customers.

Position will require occasional travel throughout the United States (5 days or less per month).

Education: College degree preferred or equivalent in education and experience.

Competencies/Tech Skills

Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims, with a minimum of 10 years of experience in the handling and supervision of Commercial Property Claims. This would include knowledge of insurance contracts, industry trends, and severity and a strong knowledge of Chubb's systems, procedures and philosophy. Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within Claims and with underwriting partners. Must be an excellent verbal and written communicator with a strong ability to address diverse audiences. Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions. The aptitude to share and impart knowledge within a team environment and direct and coach field file handlers is essential. Advanced organizational and time management skills required. Ability to accept new challenges in a continued changing business environment required. Ability to coordinate, deploy and deliver claim service. Apply strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results.
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are  committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.