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Technical Assistant II in Alpharetta, GA at Chubb Group of Insurance Companies

Date Posted: 10/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Alpharetta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Chubb is currently seeking a Workers Compensation Claims Technical Assistant (TA) for our Alpharetta, Georgia office.  This position will be located in Alpharetta.

As a member of the Workers’ Compensation Claim Team, this position is responsible for advanced technical support of the claim handling process and the delivery of superior customer service and technical file handling results.

Role and Responsibilities:
• Promptly complete initial contacts to gather facts necessary to assist Examiners in making appropriate compensability and benefit decisions.
• Maintain active file diaries to ensure completion of contacts and receipt of required information i.e. medical reports, wage statements and legal documents.
• Calculate accurate benefit rates and issue benefit and settlement payments within state timeframes to avoid penalties and interest.
• Document activities in claim notes accurately and timely i.e. phone calls, completion of assignments, responses to inquiries.   

• Produce quality documentation in an accurate and timely manner i.e. benefit notices, nurse and legal referrals, record requests, settlement documents.   

• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for multiple jurisdictions being handled in the Southeast Region.

• Follow Best Practices guidelines for all activities i.e. investigations, file documentations and payments.

• Collaborate with appropriate resources to ensure outstanding issues are resolved in a timely manner.

• Handle a small inventory of Future Medical claims including monitoring medical treatment approved by Utilization Review and paying medical bills. 

• Collaborate with claim teams to ensure adequate coverage during TA vacations or absences. 

Skills and Experiences:
• Proficient customer service skills to include verbal, written and interpersonal skills.
• Aptitude for evaluating, analyzing and interpreting information.
• Effective time management skills at setting priorities and multi-tasking to accomplish assignments.

• Demonstrate flexibility and adaptability to changes in state requirements and customer expectations.

• Ability to work efficiently within agreed workflows while minimizing need for corrections.  
• Basic understanding of the workers’ compensation claim handling systems and processes.
• Prior workers’ compensation experience preferred but not required.
• Ability to work independently and in a team environment.
• Proficient computer skills to include knowledge of Outlook, Word, Excel and state systems for legal form filings and coverage inquiries.

• College degree is a plus but not required.
• Prior workers’ compensation claims background preferred but not required.


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