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Team Specialist in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 6/6/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The Masterpiece/Cornerstone Research Team Specialist supports the business goals of the Masterpiece and Cornerstone Units, providing service support for Chubb appointed agencies and internal Chubb partners. The team utilizes the Masterpiece Real-Time system and on-line resources to support the servicing of established business. The Research Team Specialist processes a diverse amount of email requests that require various levels of analytical skills from both internal/external business partners.


Job Description:

  • Support the Cornerstone/Masterpiece Research Team by acting as a resource/Subject Matter Expert.
  • Assist in managing the email inboxes and distribution of work to the team.
  • Assist Supervisor in monitoring training of new hire and experienced Analysts.
  • Prepare/Maintain daily/weekly/monthly/quarterly administrative reports, such as (productivity, IPR’s, Escalations and timeliness etc).
  • Perform daily/monthly administrative duties as assigned by Supervisor.  
  • Assist the Team to meet the departmental standards for quality by reviewing and auditing work based on guidelines for phone and non-phone requests. Using established workflow and escalation procedures and collaborating with internal/external customers to ensure accurate processing of quotes and policy changes.
  • Assist in processing incoming work, and answering calls, as business needs require.
  • Monitor/Audit job function in-boxes and analyze team results; Recognize trends and make recommendations for opportunities for improvements as well as assist with the creation and updating of workflows
  • Review the required amount of transactions per person each month.
  • Update Individual Performance Reports (IPR) by the 12th of the month to include productivity, customer experience and quality results. Include any error trending analysis and determine training needs based on results in order to deliver a superior product for Chubb clients.  Make recommendations to improve quality and productivity based on error trending report and individual performance observations. Produce knowledge assessments each month for Customer Service
  • Create a positive customer experience and demonstrate customer and employee advocacy. 
  • Achieve standard business goals for Cornerstone/Masterpiece Research by monitoring all assigned transactional requests.  Work with project coordinators to ensure all assignments are rotated among team members per project log review.

Competencies & Skills Required:

  • Demonstrated Technical knowledge.
  • Excellent coaching and communication skills, verbal, written and interpersonal.
  • Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
  • Customer service focus / excellent customer service skills - maintain and expand relationships with internal and external customers.
  • Results oriented - ability to manage expectations for delivering tasks and assignments.
  • Strong collaboration and relationship building skills.
  • Strong negotiation, decision making, accountability and leadership skills.
  • Strategic thinking and solution development; analytical skills.
  • Detail and Quality focused.  
  • Flexibility / Adaptable to change.
  • Possess professional demeanor (confidentiality, dependability, tactfulness)
  • Strong knowledge of Masterpiece Real Time, and knowledge management website.
  • Knowledge of Personal Lines products and CPI business objectives.
  • Knowledge of Microsoft Suite a plus (including Word, Excel, PowerPoint).
  • Proficient in general workflows and inquiry systems.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.