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Senior Vice President of Claims – International Accident & Health in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 5/9/2018

Job Snapshot

Job Description

Key Objective:


This is a strategic role focused on best practice development, performance improvement and building strategic capabilities (knowledge, technology, process, resource). This role will drive overall Claims performance across the Accident & Health business, principally focused on Claims loss cost, service, lifecycle, frequency and allocated loss adjustment expenses.  It works closely with senior business leadership to align with key strategies. It partners with regional, central and shared service Claims functions, Operations, IT, Underwriting, Actuarial, Finance, Legal and Compliance functions.



Reporting Relationships:

This position reports directly to the EVP of Claims and has a matrix reporting line to the COO of Chubb Accident & Health.



Major Objectives and Responsibilities:

  • Ensure that the A&H Claims Strategy and Operating Models fully aligned with business needs, plans and priorities.
  • Drive down the claims lifecycle to optimized levels.


•         Partner with IT and Underwriting Operations to ensure process and capability alignment to support Straight Through Processing where possible.


•         Ensure that appropriate Digital tools and capabilities including customer service tools, robotics, intelligent automation and machine learning are identified and implemented. Measure and track benefits realization.

  • Ensure that effective claims data and performance measurements are in place and continuously monitored and developed.
  • Provide insightful strategic analysis of data identifying trends and issues, reporting to underwriting and claims executive leadership to support improved portfolio profitability and growth.
  • Provide support to product profitability and development. Identify, analyze, and communicate product line claims trends and issues to executive leadership.
  • Define the Customer Experiences (journey mapping) for A&H customers to deliver service excellence aligned to Chubb strategies.
  • Provide technical and strategic oversight and support in the handling of large and complex losses and issues.
  • Ensure claims operational activities meet with organizational requirements for quality management, internal and external audits, compliance, and privacy policies and procedures.


Minimum Requirements and Qualifications:

  • Bachelor’s degree.  (MBA is preferred).
  • Experience with a global insurance company.
  • Experience working with claims in international markets, preferably including Asia Pacific and Latin America.
  • At least fifteen years diverse experience of high frequency claims management across varied product lines and distribution channels.
  • Commercially focused with a sound understanding of business models, product and distribution strategies.
  • Highly data and technology literate with strong analytical skills.
  • Able to drive and manage transformational change and innovation.
  • Proven effective leadership and people management skills and excellent interpersonal, written and oral communication skills.
  • Financially astute; strong decision-making and prioritization skills.
  • The ability to create and execute strategy in a complex, fast paced, matrix environment.
  • A thorough knowledge of global insurance products, claims practices and operations.
  • Demonstrated ability to set and meet challenging objectives derived from and in support of strategic goals.

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Chubb serves the property and casualty insurance needs of businesses of all sizes in a broad range of industries.  We also provide specialized insurance products, such as personal accident, supplemental health, and life insurance, to individuals in select countries.  Our reinsurance operations include both property and casualty and life.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health, dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, and tuition reimbursement. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

For additional information about Chubb or its services, please visit our website.

Please direct any questions regarding this opportunity to Megan Furlano.