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PRS Operations Workflow and Training Manager in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 4/26/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
 
Chubb’s Personal Risk Services (PRS) Operations division provides industry leading service to clients, agents and internal business partners.  Operations Solutions, in particular, is responsible for assisting in the reporting and analysis of critical Operational metrics.  The role of Workflow and Training Manager will be responsible for the leading and handling multiple initiatives in the areas of workflow development and documentation, customer service enhancements and operational cross-training, business analysis related to system changes and developments. Duties will also include supervision of a team of Service Solutions Workflow and Training Specialists for Personal Risk Services.
Key Responsibilities:
The candidate that assumes this role must be able to integrate operational data into a cohesive and compelling set of recommendations for the leadership team within PRS Operations, convert data analysis into effective execution, consistently develop and maintain a solid rapport with chief constituents and manage multiple initiatives simultaneously.

In addition, the candidate must be able to work in a team environment and be able to share knowledge and feedback, through excellent written and verbal communication skills.

Competencies:
  • Understanding of core Personal Lines Operations functions and associated workflows and metrics is a plus
  • Successful experience supervising or leading teams; ability to positively direct the work of others
  • Ability to document current processes and recommend efficiencies; solid problem solving skills with attention to detail, clear understanding of root cause analysis and ability to suggest resolutions
  • Ability to take feedback from Operations staff on needed enhancements to job aids and workflows and construct consistent processes and supportive training documents due to new products, rewrite/conversion initiatives, new system deployments, etc. Ability to synthesize complex system and workflow details into concise and clear MS PowerPoint slide decks that are easily understood by staff and management
  • Proven track record of delivering on commitments and driving towards positive outcomes
  • Analytical thought process and ability to communicate in a clear and concise manner with various levels of management
  • Strong capability to execute tasks with quality and within deadlines; proven skills to multitask and manage projects in the area of new process development with a positive impact on the customer experience
  • Capability to develop/present analysis for various stakeholders; ability to appropriately manage stakeholder expectations; proven change management experience
  • Ability to exercise influence and champion what has been identified as operational standards
  • Advanced proficiency in MS Excel, Word, PowerPoint, and working knowledge of Visio
  • Proven ability to work both independently and as a member of a team
  • Ability to collaborate at all levels, be flexible and adaptable
Education/Experience:
  • Bachelor’s degree from an accredited college or university
  • 7+ years of insurance or related experience with an in-depth knowledge of Operations processes