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Premier Team Specialist in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 10/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Whitehouse Station - A
    Whitehouse Station, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Premier Team Specialist supports the business goals of the Premier Unit, providing service support for Chubb appointed agencies and internal Chubb partners. The team utilizes the Masterpiece Real-Time and PLS systems and on-line resources to support new business quoting and the servicing of Chubb’s largest personal lines accounts.

Job Description
The ideal candidate applies their firsthand technical/business knowledge in response to the needs of customers, staff and management. The incumbent must have the ability to provide analysis of department results, recommend strategies to support business objectives, develop process improvements/workflows, contribute to the development of Premier staff members, execute critical thinking and exercise good judgment. 

Candidate will be responsible for the following:
• Support the Premier Team by acting as a resource / Subject Matter Expert and facilitating cross-training to increase skills and competencies.
• Manage the Premier team email box and distribution of work to the service team.
• Assist Manager in monitoring training of new hire and experienced account associates.
• Prepare/Maintain daily/weekly/monthly/quarterly administrative reports, such as (productivity,   service, accuracy, timeliness etc).
• Conduct monthly team process/workflow audits; develop trends and analysis from results. 
• Perform daily/monthly administrative duties as assigned by Manager.
• Assist the Premier Team to meet departmental standards for productivity by managing, tracking, and reporting on work/availability, work volume and distribution results.
• Assist the Premier Team to meet the departmental standards by monitoring and auditing the timeliness of team inbox responsiveness.
• Use established workflow and escalation procedures and collaborating with internal/external customers to ensure accurate processing of all requests.
• Assist Premier Team with processing as business needs require.
• Monitor/Audit job function in-boxes and analyze team results; Recognize trends and make recommendations for opportunities for improvements as well as assist with the creation and updating of workflows.
• Represent the Premier team on Operations and Personal Risk Services projects/teams as needed

Competencies & Skills Required
Ÿ Possess effective communication skills (verbal & written)
Ÿ Excellent time management and organizational skills
Ÿ Ability to effectively collaborate with internal and external business partners
Ÿ Ability to successfully achieve business results
Ÿ Ability to evaluate service standards, metrics and processes to support business objectives
Ÿ Ability to think strategically
Ÿ Possess strong analytical skills to solve complex problems
Ÿ High level of attention to detail and quality
Ÿ Strong customer service skills with demonstrated accomplishments in problem solving, solution    
   development and decision making
Ÿ Ability to work independently and adhere to demanding time constraints
Ÿ Self-motivated and ability to interact/collaborate with team members to produce positive business results
Ÿ Ability to learn new technologies, workflows, and system enhancements quickly and efficiently
Ÿ Strong computer skills, proficient in MS Word, Excel and PowerPoint and Access
Ÿ Possess a high level of integrity and confidentiality.
• Customer service focus / excellent customer service skills - maintain and expand relationships with internal and external customers.
• Strong knowledge of Masterpiece Real Time, and knowledge management website.
• Knowledge of Personal Lines products and CPI business objectives.
• Knowledge of Microsoft Suite a plus (including Word, Excel, PowerPoint).
• Proficient in general workflows and inquiry systems.

8:00 – 5:30