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MPCI Supervisor in Minneapolis, MN at Chubb Group of Insurance Companies

Date Posted: 6/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Plymouth
    Minneapolis, MN
  • Job Type:
    Management
  • Experience:
    At least 5 year(s)
  • Date Posted:
    6/7/2018

Job Description

Job Description
Job Title:              MPCI Supervisor
Department:         MPCI
Reports to:           Office Supervisor, or Assistant Office Supervisor
Classification:      Exempt


Purpose:              Supervise and coordinate the work activities of the MPCI department.

Essential Job Duties and Responsibilities:
  • Coordinates the work of department personnel by planning and directing work assignments, interpreting and communicating policies and procedures to department staff, recommending personnel actions (for example, promotions, disciplinary actions, etc.)
  • Develops and organizes the workflow through the department.  Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.
  • Trains new and existing staff about department procedures, programs and system changes.  Monitors work performance of staff to ensure that company procedures are followed.
  • Analyzes and resolves work problems and assists staff in solving work problems. 
  • Informs supervisor and management personnel of status and concerns of department.
  • Monitors new software releases and upgrades to ensure proper use and utilization.
  • Coordinates the updating and maintenance of procedure manuals and guidelines.
  • Coordinates and supervises the underwriting and processing of complex and difficult policies.
  • Coordinates the review of insurance applications and other policy forms and documents to evaluate, classify and rate insurance coverages.
  • Communicates by phone and by mail with agents and field personnel about complex and difficult policies.
  • Enters data into the computer and updates records.
  • Monitors and checks outgoing reports and policy forms for accuracy.
  • Assists with other duties as necessary.


Knowledge, Skills, and Abilities
  • In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.
  • Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
  • Ability to train new employees about job tasks and to update current employees about process changes.
  • Ability to comprehend agents’ questions and concerns over the telephone and to provide correct, courteous answers.
  • Ability to organize and prioritize multiple tasks.
  • Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
  • Ability to learn and apply detailed information about the company’s products, services, processes and systems.  Ability to use the company’s terminology.
  • Experience in the use of department equipment and general office practices.
  • Ability to perform basic and complex mathematical calculations.
  • Ability to remain calm and professional.
  • Ability to work well with people in a team environment.
  • Ability to work from oral and written communications.
  • Ability to maintain confidentiality.
  • Ability to assist in other work-related areas as required.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications

High School or GED required with a baccalaureate degree preferred and at least five years of MPCI Underwriting experience. Previous supervisory experience required.

Note:

This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.

Job Qualifications

High School or GED required with a baccalaureate degree preferred and at least five years of MPCI Underwriting experience. Previous supervisory experience required.

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