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Marketplace Support Analyst- Small Commercial Insurance in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 7/4/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in (54) countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The Marketplace Support Analyst for Small Commercial Insurance is experienced in P&C insurance business processes, workflow, and systems. This person will also have a proven track record of experience working with Underwriting, Operations, Product Development, and I/T as part of the implementation team for technology solutions.

The Marketplace Support Analyst will provide analysis support and customer care for Marketplace platforms, including those supporting our external capabilities, internal workflow / operational support, and product implementations. 

Responsible for the timely resolution of production incidents impacting Marketplace agent and internal underwriting / policy system users; collaborates cross-functionally to troubleshoot, develop and execute workarounds, and communicate status of resolutions to affected parties.
Evaluates / triages issues escalated from the Small Commercial Help Desk or directly from underwriters or sales leads
Works with agents, underwriters, and field sales
Manages inventory of escalated items and drives to closure, with special urgency for revenue impacting issues
Manages to production support KPIs such as issue aging, premium impact, etc.
Documents and communicates workarounds for recurring issues (i.e., while long-term fix is in development).
Supports the User Acceptance Test process for new Marketplace Products and features.
Provides input to and feedback on proposed system and process enhancements based on experience supporting Marketplace users.


Broad knowledge / experience in P&C insurance business processes, workflow, and systems. Experience with Small Commercial insurance and agent platforms a plus.
Experience supporting a complex technology platform with many integrated and interconnected supporting systems.
Strong communications skills to successfully partner with various stakeholders including: agents, business analysts, sales leads, underwriters, operations, and IT.
Results and solution-oriented; can work in an extremely fast-paced environment; strong ability to manage and deliver on multiple concurrent initiatives.
Understanding of the Marketplace business processes, products, and technical design is a strong plus. Can proactively work with our cross-functional team to suggest process and technology solutions to continually improve the Marketplace experience.