This site uses cookies. To find out more, see our Cookies Policy

Lead Adjuster - Pennsylvania in Queens, NY at Chubb Group of Insurance Companies

Date Posted: 7/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    13220 Merrick Boulevard
    Queens, NY
  • Job Type:
    Insurance
  • Experience:
    3 to 5 years
  • Date Posted:
    7/15/2018

Job Description

Job Description
Job Title: Lead Adjuster
Department: Field
Reports to: Division Manager or Field Supervisor
Classification: Exempt
Purpose: Work claims and quality control; be specifically involved in large and complex claims and assist in managing the servicing of claims and quality control in his/her assigned territory.
Essential Job Duties and Responsibilities:
  • Assist in training new and current adjusters about adjusting techniques, products, services, rules and regulations.
  • Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner for the assigned territory.
  • Be involved in large and or complex claims and or controversial claims.
  • Investigate and assist in resolving complaints from policyholders relative to claims.
  • Assist in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and or litigation.
  • Complete quality control audits in the assigned territory as requested by division management or Field Supervisor in order to ensure that the filed requirements of the Quality Control Plan of Implementation are fulfilled.
  • Assists with other duties as necessary.
    Knowledge, Skills, and Abilities
  • Knowledge of or the ability to learn the agricultural industry, including an understanding of the kinds of crops produced in the territory; agricultural issues.
  • Knowledge of or the ability to learn Rain and Hail’s products, services and systems.
  • Knowledge of and the ability to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program and the other insurance products offered by the company.
  • Ability to organize and prioritize multiple tasks.
  • Ability to work in a team oriented environment.
  • Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
  • Ability to use the Company’s terminology, procedures and systems.
  • Ability to use department equipment.
  • Ability to perform basic and complex mathematical calculations.
  • Ability to drive a vehicle and maintain a valid drivers license.
  • Ability to remain calm and professional during peak periods of activity.
  • Ability to work from oral and written communication.
  • Ability to maintain confidentiality.
  • Ability to work independently.
  • Ability to travel away from home for extended periods of time and on short notice.
  • Willingness to relocate to another division if requested.
  • Ability to assist in other work-related areas as required.
  • Ability to perform basic and complex mathematical calculations.
  • Ability to drive a vehicle and maintain a valid drivers license.
  • Ability to remain calm and professional during peak periods of activity.
  • Ability to work from oral and written communication.
  • Ability to maintain confidentiality.
  • Ability to work independently.
  • Ability to travel away from home for extended periods of time and on short notice.
  • Willingness to relocate to another division if requested.
  • Ability to assist in other work-related areas as required.

Job Qualifications

High School or GED required, baccalaureate degree in Agricultural Business or related field preferred with 3-5 years of experience.