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ESIS Workers Compensation Claims Associate in Chicago, IL at Chubb Group of Insurance Companies

Date Posted: 9/10/2018

Job Snapshot

Job Description

The Claim Associate, under direct supervision initially, performs customer service and/or claims functions within a specific business line while training to become a claims representative. Gains exposure to all facets of a professional claims representative position through classroom and hands on learning. 


This position reports to a Technical Claims Team Leader. There are no positions reporting into this position.


Duties may include, but are not limited to:

  • Investigates new losses and making compensability determinations 
  • Deals with insureds, injured workers, medical providers and attorneys during the course of handling each claim.
  • Handles jurisdictional notices, payment of benefits, obtaining medical updates to move claims to resolution.  
  • Negotiates settlements and manages litigation.   
  • Sets reserves within authority limits and recommends reserve changes to Team Leader.
  • Refers claims to subrogation as appropriate.  .
  • Participate in claim file reviews and audits with customer/insured and broker.
  • Administers benefits timely and appropriately. Maintains control of claim’s resolution process to minimize current exposure and future risks
  • Establishes and maintains strong customer relations


  • College graduate. No experience required.
  • Strong customer orientation to respond to and support customer needs.
  • Strong written and oral communication skills to effectively deal with outside investigative sources and with insureds by telephone.
  • Strong analytical and organizational ability
  • Strong PC experience to be comfortable in an automated environment.
  • Works well within a team environment to give and solicit feedback, identify opportunities for growth of self and other team members.
  • Believes in own judgment and acts to support or defend own choices.
  • Committed to high standards of behavior and performance.
  • Adapts own approach or behavior to particular situation.
  • Builds and maintains positive image for the company.


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