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ESIS Claims Representative - ADA in Phoenix, AZ at Chubb Group of Insurance Companies

Date Posted: 9/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    West Pinnacle Peak Road
    Phoenix, AZ
  • Job Type:
  • Experience:
    2 to 3 years
  • Date Posted:

Job Description

The ADA Consultant will work closely with the employee, healthcare provider and employer to explore workplace accommodations that will assist the employee in performing the essential functions of their job.

The primary purpose of the ADA Consultant is to analyze a claimant’s request for medical accommodations, to review medical information and make a determination for approval of a claimant’s request for a job modification or accommodation in order to support a return to work.

Essential Duties and Responsibilities:

•         Evaluates requests for accommodations and provides consultation for the accommodation under the ADA

•         Responsible for communicating with and engaging employees, medical professionals, supervisors, and Human Resources to assist employees with disabilities who require workplace accommodations

•         Document the employee's request for accommodation and facilitate the interactive process between the employee and their employer to determine the most effective accommodation

•         Work with the employer and Human Resources to educate and implement job modifications/accommodations for the employee

•         Engage with medical providers to clarify and validate the request for accommodation

•         Assist employers with development of essential job function descriptions as required

•         Stay current on both state and federal laws and regulations surrounding the ADA and other relevant legislation

•         Provide ADA specific education to employers and employees

Responsible and accountable for maintaining and protecting personal health information Must maintain a high level of confidentiality and abide by HIPPA rules and regulations

Other Duties

•         Supports the team with other duties as assigned.

•         Supports the team’s quality initiatives.

•         This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education, Qualifications and Experience:

•         BS/BA in Vocational Rehabilitation or similar field preferred

•         Experience in one or more of the following areas: RTW Services, Labor Relations, Absence Management, Disability Claims Management, Project Management

•         Experience with ADA (Americans with Disabilities Act) and familiarity with FMLA (Family and Medical Leave Act).

•         Good technical knowledge of claims management procedures regarding return to work or job accommodations

•         Effective analytical, problem solving and interpretive skills

•         Attention to detail and sound facilitation skills

•         Strong oral and written communication skills to include presentation skills

•         Excellent interpersonal skills

•         Ability to work in a team environment and meet assigned deadlines

•         Strong organizational skills, including the ability to prioritize work and multi-task

Basic Qualifications

•         Bachelor’s degree from accredited university or equivalent experience.

•         2-3 years of related experience, to include previous work in a leave of absence and/or disability claim management role

•         Knowledge of federal or state leave and disability regulations, specifically ADA and FMLA

•         Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint

Preferred Qualifications

•         Experience working multiple projects or cases independently in environment with changing priorities

•         Experience working with confidential information and using discretion

•         SPHR, PHR, or CPDM certifications, or equivalent

•         Experience with the application and interpretation of Americans with Disability Act (ADA), Section 504,  Family Medical Leave Act (FMLA) and other federal, state and local laws and regulations governing disability & medical procedures strongly preferred

•         Strong problem solving, time management and priority setting skills

•         Experience providing guidance to employees or managers on leave of absence, disability plans, medical accommodations, and benefits


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