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Digital Metrics Analyst in New York, NY at Chubb Group of Insurance Companies

Date Posted: 6/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York-1133 Ave of the Ameri
    New York, NY
  • Job Type:
  • Experience:
    Up to 5 year(s)
  • Date Posted:

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The Digital Metrics Analyst will work within Chubb's Digital Program Office, a group that works closely with the Chief Digital Officer and other senior digital business leaders on the development and execution of digital initiatives as well as the tracking of results against Chubb’s digital strategy.

Scope of role includes, but is not limited to:
1)Analysis of Chubb’s digital operations and innovation initiatives:
Development of key performance and operational indicators across regions
Design and implementation of analytical models to determine cost of doing business compared to benefits attained
Development of risk/reward models to quantify operational/execution risks and opportunities
Evaluation of performance and operational data to support innovation, growth and profitability
2)New digital opportunities:
Benchmarking of service and product offerings including performance and operational measures against traditional paper or phone based products and services, comparative financial analyses and projections
Development and analysis of industry specific performance metrics including competitive/market intelligence and dynamics

Consult with digital distribution and operations leaders to develop metrics and analyses to measure business performance
Identify key operational performance drivers
Analyze trends using quantitative and qualitative evaluation methodologies
Design strategic dashboards to monitor company’s portfolio of digital initiatives
Improve or optimize processes based on data analysis

Required Skills
Must possess strong quantitative, analytical and problem solving skills
Demonstrated ability to design dashboards and analyze and integrate multiple sources of data and information
Demonstrated ability to convey a broad array of information succinctly and accurately
Must possess strong critical thinking, communication, and good team-working abilities

Must have an ability to interpret business requests as well as communicate findings in friendly manner
Demonstrated advanced competency with necessary software, particularly Excel (including macros), Google Analytics 360, HubSpot, Tableau, QlikView, Cognos, Salesforce or similar reporting / dashboard tools and basic to intermediate knowledge of SQL or SAS or R highly preferred

Two to five years experience with performance/operational metrics (e.g., sales, underwriting, claims, processing, call center) and workflow management
Business analysis, writing queries or computer programming logic

Bachelor of Science in one of the following disciplines: Economics/Business, Quantitative Analysis/Data Science, Finance, Statistics, Operations Research, Engineering or Computer Science
Masters or Business Analytics Certificate or work toward Certified Analytics Professional designation preferred but not required.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

For additional information about Chubb or its services, please visit our website at