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Digital Business Solution Analyst - Small Commercial Insurance in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 11/1/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in (54) countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.


The Digital Business Analyst for Small Commercial Insurance is experienced in P&C insurance business processes, workflow, and systems, as well as standard Small Commercial (BOP, Auto, Work Comp, Umbrella) and / or Professional Lines products.   This person will also have a solid set of experience working with Underwriting, Operations, Product Development, and I/T to define and implement technology solutions.


The Digital Business Analyst will provide analysis support for the implementation of system and process changes for new and existing functionality on Small Commercial Insurance platforms, including those supporting our external capabilities, internal workflow / operational support, and product implementations.  This person will collaborate with and coordinate the efforts of our business team (Product Development, Operations, Compliance, Legal, Actuarial, Marketing, etc.) with both our consulting and internal IT system implementation teams.   



Specific responsibilities

  • Understand the overall business vision for Small Commercial Insurance and work with cross-functional business teams to elicit and define business requirements for Small Commercial Insurance systems and processes.
  • Manage the Business Requirements process and lead product and system requirements sessions.
  • Develop and communicate business requirements documentation.
  • Act as a coordination point / liaison for business functions and IT and Consulting system implementation partners for all requirements.
  • Review work requests and determine impact of product and system changes to existing workflows. 
  • Manage the UAT process.
  •  Anticipate, negotiate, and resolve business design issues before they impact project success.


Knowledge, Skills, and Experience

  • UX & UI experience 
  • Experience with creating User Cases & User Stories
  • Broad business knowledge of P&C and Specialty, Product Development and Implementation, Operations and Claims, Marketing and Communications, Analytics, and IT.  In depth knowledge of P&C or Specialty Products, Product Development, Operations, Online Systems, Automated Workflow, UW Rule Definition, or Small Commercial Insurance Systems and Processes is a plus.
  • Experience in Business Solution Architecture; demonstrated consulting / design experience in complex technology solutions and technology enabled processes.
  • Demonstrates higher level analytical skills; can independently identify and propose alternative solutions.
  • Has a very good understanding of the business process and product for their area.  Knows where the gaps are in the system support of this process/product.  Proactively works with our cross-functional team to suggest solutions that will improve this process/product.
  • Experience in a large technology solution implementation – demonstrated experience in requirements management and program / project management processes and artifacts.
  • Strong communication and presentation skills; ability to interact effectively with the senior leadership team in Small Commercial.
  • Results and solution-oriented; can work in an extremely fast-paced environment; strong ability to manage and deliver on multiple concurrent initiatives; decisional.