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Customer Service Representative- Cash Management in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 8/10/2018

Job Snapshot

Job Description

Key Responsibilities
  • Provide superior customer service to all customers (internal/external) by answering questions in an efficient manner
  • Capable of handling incoming calls in an automated call delivery environment;
  • Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
  • Responsible for the quoting and issuance of new business, endorsements and renewal policies; responding to inquiries as applicable
  • Anticipate customer needs
  • Understand work unit business processes and procedures and make recommendations for improvement;
  • Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards
  • Gather, organize, and analyze specified information and reports to assist in the underwriting decisions
  • Provide input and guidance to the underwriter on all issues related to assigned accounts;
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
  • Respond to all correspondence in a timely and professional matter;
  • Employ sound judgment when discussing customer issues to provide best possible service.
  • Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products
  • Analyze current processing problems/issues and provide reasonable solutions;
  • Multi-task in a fluid environment; Navigate multiple systems and applications to research, analyze and resolve customer inquiries
  • Perform applicable procedures in compliance with home office, corporate and regulatory standards (e.g.,SOX).
  • Adjust to changing priorities.
  • Effectively utilize job specific technology
  • Perform all other duties as assigned
  • Works well with both internal/external business partners to provide quality products and services for our customer.
  • Maintain established levels of productivity and quality standards within a fast paced environment.  Process assigned work and handle call volumes within the established timeframe.
Key Requirements/Skills/Experience
  • Strong customer service skills including oral and written communication.
  • Experience in a call center or customer service environment preferred
  • Knowledge of customer service principles and practices
  • Sales experience a plus
  • Property and Casualty experience is preferred; Understanding of or ability to learn Personal Insurance product and underwriting guidelines;
  • Ability to handle multiple priorities within strict time constraints.
  • Excellent organizational skills, with the ability to multi-task;
  • Excellent verbal and written communications skills;
  • Excellent collaboration skills
  • Analytical skills
  • Possesses the ability to work independently to complete assignments in a timely manner.
  • Ability to work independently, as well as in a team environment.
  • Demonstrated commitment to team and departmental goals.
  • Ability to make informed decisions, achieving the appropriate results.
  • Excellent data entry skills are required.
  • Knowledge of MS Word and Excel.
  • Work overtime as needed
  • Work on-site at a Chubb Location
  • Work overtime as needed with an occasional Saturday
  • Regular and reliable attendance.