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Client Scheduling Coordinator in Whitehouse Station, NJ at Chubb Group of Insurance Companies

Date Posted: 4/23/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The REC Client Scheduling Coordinator supports the business goals of the REC Coordinator Team and acts as a rescource for agents, customers and internal partners related to the home inspection scheduling process.   The Client Scheduling Coordinator will responsible for the scheduling of the home assessment process for their assigned territory ensuring work meets monthly/annual production goals while providing exemplary customer service. 

Job Description

As the point of contact between Chubb and the customer throughout the home assessment scheduling process, this position requires a great deal of relationship building to create strong partnerships with internal and external business partners. The Client Scheduling Coordinator is accountable for managing the home assessment scheduling process in an assigned territory and for meeting monthly/yearly production and timeliness goals. To meet these expectations, the Client Scheduling Coordinator must be results driven, able to multi-task, work independently and diligent in making a high volume of outbound contacts (calls/emails) to secure appointments.

The Client Scheduling Coordinator is also responsible creating an appointment setting process that accommodates the needs of both our customers and business partners. The Client Scheduling Coordinator is responsible for functioning as a subject matter expert on the geography of their assigned territory and will work to ensure that appointments are scheduled logically and efficiently. Detailed training of Lotus Notes, mapping technology, underwriting notes, and our scheduling systems will be provided.

This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel for meetings may be required.

Competencies & Skills Required

•         Superior customer service skills

•         Excellent written and verbal communication

•         Excellent time management and organizational skills

•         Proactive decision maker

•         Detail oriented

•         Ability to set priorities and manage multiple tasks

•         Strong negotiation skills with the ability to speak with customers and senior level business partners

•         Personal lines knowledge a plus

•         Strong business acumen

•         Forward thinking self-starter

•         Strong analytical skills and ability to complete tasks with efficiency and accuracy

•         Strong leadership skills

•         Dependable with a proven track record

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.