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Workers Compensation Claims Team Leader in Dallas, TX at Chubb Group of Insurance Companies

Date Posted: 1/29/2019

Job Snapshot

Job Description

ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre and post-loss services.


Responsible for managing a team handling ESIS Workers Compensation claims and activities in the Dallas, TX office.  This individual will be responsible for several  team members with jurisdictional oversight for TX and possibly other states. The manager will play a critical leadership role in effectively executing ESIS business strategies and plans in this office. They will also be responsible for working with the Claims Manager and Claim Vice President to successfully implement local business plans focusing on claims quality, customer service, staff development and expense management. 


• Manages the activities of claims to assure swift and efficient claims services to ESIS customers.

• Determines and delegates claims settlement authority to claims team.  Retains higher settlement authority for cases beyond the scope of subordinates and may personally settle such cases. Coordinates and handles structured settlements.

• Develops and implements local operating processes and sound claims handling procedures to assure that quality claims services is rendered to all accounts.  Effectively manages operations against established standards and recommends modifications or improvements to increase productivity.

• Maintains positive relationships with customers and brokers serviced.  Ensures quality and timeliness of service provided and designs and implements action plans to correct deficiencies as appropriate.

• Establishes loss reserves to reflect probable company obligation both personally and through subordinate team members.  Reviews and modifies reserves as necessary.

• Develops, manages and monitors departmental operating budget.  Manages and controls expenses by ensuring adequate departmental controls and prudent protection/application of company assets.

• Manages department human resources by ensuring that organization design, staff selection, performance management, reward programs and related actions are consistent with company policies, procedures and good business judgment.  Interfaces with assigned human resources representative to obtain required services and advice.

• May be assigned other duties or represent claims department at various insurance activities in the absence of the Claim Vice President or Claim Manager. 

• May have some administrative/operations oversight responsibility.

• Involved in ESIS sales & marketing office presentations.

• Demonstrates skills in the following competencies:  Strategic Leadership,

• Business Acumen, Orientation to Results, Change Leadership, Influencing Outcomes, Focus on Development and Courage.


• 10 years of Louisiana and Mississippi Workers' Compensation management/supervisory experience.   Would consider qualified WC senior reps or WC specialists for position.   Knowledge of and ability to establish and implement general business, legal and Chubb/ESIS best practices.

• Completion of management and technical training programs, courses and/or BS in Business Administration or related field.

• Strong technical knowledge of multi-jurisdictional laws. 

• Knowledgeable of Property & Casualty business including claims procedures, coverage issues, legal and regulatory processes. 

• Ability to establish and implement general business, legal, and ESIS procedures and practices.

• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.

• Demonstrated oral and written communication skills, negotiation skills and influence management skills.

• Ability to manage and operate a team effectively.

• Demonstrated proactive approach to service for both external and internal customers.

• Excellent interpersonal skills and ability to maintain positive approach.

• Excellent time management and organizational skills

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.


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