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Claims Director - Worksite in Chicago, IL at Chubb Group of Insurance Companies

Date Posted: 4/23/2018

Job Snapshot

Job Description

Combined Insurance, a Chubb Company, is seeking a Claims Director – Worksite to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!
JOB SUMMARY:
Leads all key operating functions of the Worksite Claim Service Center located in Chicago, Illinois and Richmond, Indiana to include the call center (claim submission and customer inquiry) and claim adjudication teams.  Ensure all Group Disability, Accident, Health, Critical Illness and Life claims are processed in compliance with key metrics around customer service and file quality.  Provide vision and leadership for the development and implementation of various claim initiatives that align with the company’s mission, objectives and strategies.
 
 
RESPONSIBILITIES:
Direct and oversee day-to-day activities of the Worksite Claim Service Center to achieve service level objectives and ensure the smooth and efficient delivery of services
Provide strategic leadership in the development, execution, and monitoring of policies, procedures, and initiatives that align with corporate goals and strategy
Ensure the claim Key Performance Indicators (KPIs) are measured and monitored and provide overall direction to ensure quality, time service and productivity goals are met
Oversee claim audit functions for the Worksite Claim Service Center and participate in SOX attestation process and other claim audit activities generated by CHUBB, internal audits and independent auditors.
Prepare annual expense budgets and manage and provide oversight on expense levels to Claim Strategy and Operations and the NA Operations Finance Team.
Direct continuous improvement activities/projects of operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients
Collaborate with and maintain a strong partnership with Worksite Operations VP and Sales Leadership team
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
SKILLS/EXPERIENCE:

Knowledge of automated claims processing and imaging workflow systems.

Knowledge of claim litigation opinions and trends and their impact on claim decisions.

Knowledge of claim adjusting practices and procedures as well as technical expertise
Strong leadership skills and the ability to get things done through others
Strategic planning and budget management skills
Ability to manage a large technical group of insurance professionals
Strong change management skills
Good written and verbal communication skills
Knowledgeable of insurance laws
Ability to develop workflow processes and procedures
A strong team player
Goal oriented
Ability to work well with others
Working knowledge of Word, Excel and PowerPoint
Honest, ethical and moral
 
EDUCATION:
 
  1. 7-10+ years of progressive claim leadership experience in Worksite, Group Disability, or Health Benefits specific environment (or Workers Comp)
  2. Bachelor’s Degree or equivalent work experience.
  3. Prefer claim knowledge in Worksite, Group Disability, Accident, Health and Life
  4. Industry education program designations.
  5. Advanced knowledge of industry best practices and medical terminology
 
OUR BENEFITS
As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.
Our parent company is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
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At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

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