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Claims Adjuster (Health Team) in Chicago, IL at Chubb Group of Insurance Companies

Date Posted: 1/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Combined Insurance, a Chubb Company, is seeking a Claims Adjuster (Health Team) to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

The Claims Adjuster is a role in a high-energy, fast-paced, changing environment.  The Claims Adjuster is responsible for contacting claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. They will evaluate claims based on documentation received including responses from claimant and providers. The Claims Adjuster will have the opportunity to engage with individuals in many departments based on the candidate’s interests and skillsets.  These departments range from our Policyholder Center of Excellence, Agent Broker Service Center, or General Financial Services. 
The supplemental insurance products we offer at Combined include cash benefits to our customers when they need them most, in times of sickness or disability.   We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor.  This is a business that is focused on restoring people’s lives after they have suffered a loss. 
Build broad understanding of our products and systems
Interface with Customers through different service channels – phone, email and web
Accurately process claims under Supplemental Accident and Health coverage.
Key data into online processing system.
Determine eligibility by evaluating claim submission and comparing to policy benefits. 
Request additional information from policyholders, providers and others as necessary to finalize claim.
Manage pending files.
Create claims related correspondence.
Provide customer service to policyholders, agents and doctors answering a variety of questions.
Conduct telephone assessments for continuing disability claims.
Meet Department standards for time service and quality. 
Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner
Collaborate with other team members to ensure effective resolution of customer needs, follow-up and work flow
Performs other duties as assigned
Exceptional written and verbal communication skills     
Excellent organizational skills     
Ability to multi-task in fast pace environment with attention to detail    
Analytical skills        
Proficient in MS Office – Outlook, Word and Excel
2-4 years of experience in life, health, accident or workers compensation claims.
Experience in a customer interfacing position with progressive responsibility in role
Leadership role in school or community
Ability to communicate in multiple languages – English, Spanish and or French     
Medical terminology knowledge
Associate’s or Bachelor’s Degree in Business or related field
As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.
Our parent company is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
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