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Claim Supervisor, Property in Chesapeake, VA at Chubb Group of Insurance Companies

Date Posted: 6/13/2018

Job Snapshot

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

 

As a Claim Supervisor, you are accountable for:

 

- Ensuring the delivery of timely and efficient claim service through the daily supervision of a Property Claim team that may include Mainline and IA Unit Examiners, providing best in class service.

- Providing technical guidance to staff on claim coverage, investigation, reserving, evaluation and resolution of claims.  

- Reallocating work and resources daily and weekly to ensure all service requirements are met and exceeded.

- Identifying trends within the department and providing analysis and solutions to ensure staff engagement.

- Providing coaching and training to improve staff technical knowledge and case management skills

- Delivering timely performance management feedback and reviews to claim staff

- Effectively controlling the use, work product and expenses of outside vendors

- Ensuring staff adhere to authority levels.

- Effectively consulting and interfacing with Property Tower SDRs, RDMs, and Supervisors on files with high complexity and severity in order to deliver positive outcomes.

- Monitoring team morale, engaging the staff, and developing strategies to resolve issues and drive positive engagement that support Department and Branch objectives, goals and strategies.

- Develop and maintain strong business relationships with internal and external customers.

- Actively participate in committees and task force projects.

Knowledge, Skills and Abilities:

- High level of expertise in all aspects of Property claims adjusting

- Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations

- Innovative thinker with ability to multi-task

- Excellent verbal and written communication skills

- Ability to work effectively with a wide variety of people

- Ability to thrive and adapt in a fast-paced environment

- An aptitude for evaluating, analyzing, and interpreting information

- An ability to work well in teams

- Strong leadership skills and ability to lead and influence business outcomes

- Both Personal and Commercial experience is preferred

Education and Experience:

- Bachelor’s degree or equivalent experience

- Minimum 5 years of property claims experience

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.


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