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Capability Owner/Business Architect in Jersey City, NJ at Chubb Group of Insurance Companies

Date Posted: 9/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Jersey City
    Jersey City, NJ
  • Job Type:
  • Experience:
    2 to 3 years
  • Date Posted:

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

The position can be located in Jersey City, NJ or Philadelphia, PA.

  • Defines the business capabilities required for end-t0-end digital transformation and partners with technology to align the tools, applications and vendors to the capabilities
  • Designs and implements key operational processes in partnership with Digital teams in document fulfillment, policyholder service, billing and collections, claim handling
  • Defines the  business flows from new digital channels and products to legacy processes, systems, and servicing capabilities
  • Builds strong relationships with all regional business, operations, and technology leaders to drive cohesive solutions
  • Provides a portfolio view of the digital business capabilities and their implementation status
  • Measures progress against KPI across the portfolio to chart business realization against plan across the enterprise
  • Drives consistency globally for customer experience across both on-line and off-line interactions to ensure resolution for inquiry and transaction processing
  • Shifts historically high touch, manual transactions to digital solutions
  • Develops solutions, tools and implementation plans
  • Effectively presents recommendations and outcomes to executives



  • Bachelor’s Degree
  • Minimum 7-10  years’ experience with end-to-end business transformation efforts focused on customer centricity required,
  • 2-3 years working in a digital role preferred
  • Demonstrated success in building, selling, and executing on global strategies
  • Ability to engage and inspire strategic vision
  • Experience working with diverse functional teams in a global, matrix environment
  • Demonstrates strategic thinking
  • Process improvement, target operation model mindset
  • Ability to work across multiple business areas
  • Experience developing servicing capabilities in a digital environment
  • Strong business acumen; demonstrates sound business judgment and decision making as well as an understanding of how technology supports the business model/need
  • Professional demeanor; executive presence
  • Travel requirements, approximately 30-50%, including globally
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.
For additional information about Chubb or its services, please visit our website.