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Business Analyst in Philadelphia, PA at Chubb Group of Insurance Companies

Date Posted: 4/23/2018

Job Snapshot

Job Description

Duties
                                             
The BA will serve as a liaison between the business community and the IT organization in order to gather business requirements and translate them to the technical community to meet user needs.  The BA will assist in the business process redesign and documentation as needed for new technology; translate high level business requirements into functional specifications for the IT organization; and manage changes to such specifications in accordance with Chubb and/or industry standards and processes.  The BA will educate the IT organization on the direction of the business and negotiate agreements and commitments between business unit(s) and IT from initial requirements to final implementation. 
The BA is expected to own projects and take the lead in guiding business partners to thorough requirements and test case development, evaluating technical design for completeness, owning issue resolution, and leading acceptance testingThe BA will influence business customers on appropriate problem definition to allow for solution options (as opposed to definition of solution) and leverage a variety of business process documentation techniques such as process modeling and use cases. 
The BA must ensure that the system is specified to the satisfaction of both the business and technical communities and to that point must demonstrate an understanding of the relationship between Chubb applications and flow of data between the systems.  The BA must aware the impact of a project on other user groups and other IT applications and alert others as appropriate.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

Knowledge of the insurance industry is a plus.  The ability to expose requirements through detail questions and propose alternate solutions options is critical.
Successful candidate will:
  • Own issues with follow up through resolution
  • Work independently with minimal oversight
  • Proactively communicate using appropriate methods. 
  • Communicate appropriately with many levels, from processors to senior management.
  • Generate ideas for solving problems and own through implementation
  • Take initiative to learn about the system and the business
  • Boil problems down to the root cause, develop multiple solution options and recommend a course of action.
  • Work well with landed and offshore resources.
  • Elevate problems and questions when needed
  • Work multiple projects concurrently
  • Understand the business and system priorities and make decisions accordingly.
  • Continuously seek process improvement

Desired Qualifications
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.                                                                                                                                                                 

Typically has 3 to 4 years of relevant technical or business work experience.  Ability to negotiate specs.  Illustrates clear understanding of business process disciplines.  Insurance and PMO knowledge/experience a plus.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
 
Critical Skills
 
Adaptability- Agility.  Responds well to change.  Handles multiple demands / priorities effectively.  Adapts to best fit with situation at hand.  Handles conflict effectively. Collaborates. Develops new skills quickly. Willing to accept new responsibilities.  Takes initiative & accountability. 
IT Methodologies.  Good organizational skills.  Has experience coordinating projects and staff. Advanced technical skills or specialized knowledge. Analyzes tasks, dependencies, and schedule needs.  Understands system development life cycle (SDLC); uses project methodologies.
Business Knowledge.  Learning Orientation.  Problem Solving.  Understands fundamentals of insurance, IT best practices, and technology.  Understands business processes and process improvement.  Connects business problems to technical solutions.  Validates that solutions achieve desired business result.
Deliverables Management.  Matches business requirements to deliverables.
Understands & meets deadlines.  Holds others accountable. Proactive identification and management of risk.  Works effectively across multiple groups (both internal and external).  Has experience managing scope and change control.                
Communication.  Communicates effectively both written and oral.  Responds to customers appropriately, timely, and accurately.  Manages relationships effectively.
Influences others.  Transfers knowledge to others.