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Account Service Manager in Wilmington, DE at Chubb Group of Insurance Companies

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Wilmington
    Wilmington, DE
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2018

Job Description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Chubb Global Services (CGS) manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network. Under limited supervision, work within the Account Management team to perform a variety of responsibilities and tasks required to support service delivery of Chubb Controlled Master Programs.

Responsibilities include:       

CMP Deductible Programs

- Completion of security agreements and collateral calculations for active and run-off deductible programs

- Maintain delivery of work through detailed activity checklists with Underwriters

Internal audit control testing for policy and implementation reviews

- Monthly completion of reviews for all selected activities

- Quarterly reporting of detailed findings and issue resolution

Escalations

- Bring to resolution policy issuance for 3rd party office delays & escalated overdue receivables

Review and set-up new and renewal multinational programs based on information received from Underwriters within the established timeframes and quality standards of Chubb Global Services

- Track issuance of local invoices, policies, certificates, and premium payments

- Maintain account checklists within established standards for monthly metrics reporting

- Research and respond to requests from Underwriting, CGS Support, and Network Partner offices

- Maintain electronic files according to established protocols

Required Qualifications: 

- Excellent organizational skills and ability to handle multiple priorities

- College degree in Accounting or Finance or comparable business experience

- Strong analytical skills, attention to detail, and proficiency in reconciliation work

- Intermediate/Advanced knowledge of Excel, Word, and Access

- Excellent written and oral communication skills

- Ability to quickly establish strong working relationships and instill confidence with external customers, team members and all levels of management

- Able to work effectively in a team environment

- Ability to operate with a minimum of structure and capable of working/participating in an environment which is constantly changing

- High commitment to quality. Willing to take responsibility for assigned accounts and the processes which support the success of that account

- Ability to work under pressure and within established departmental standards and timetables

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.