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Business Continuity & Ops Risk Specialist II in Philadelphia, PA at Chubb Group of Insurance Companies

Date Posted: 2/21/2019

Job Snapshot

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Job Description

Business Continuity Management Specialist
Reports To:
Vice President, Global Resiliency
Philadelphia, PA
The Business Continuity and Operations Risk Management Specialist (BCM Specialist) is a significant contributor to Chubb’s overall Readiness for, Response to, and Recovery from business interruptions.  This position is primarily focused on North American operations but will be expected to support aspects of Chubb’s global business continuity program.  Domestic and international travel (20-30%) is required.
This position requires an experienced professional who can provide subject matter expertise in business continuity.  The BCM Specialist is expected to work with minimal supervision while providing business continuity planning, training, exercising, and assessment services to corporate locations and lines of business. 
This position also requires subject matter expertise in incident management.  The BCM specialist schedules and presents incident management training and exercise events at Chubb facilities.  As part of the Business Continuity Team, the BCM Specialist supports the Corporate Incident Management Team (CIMT) during exercises and actual event responses.           
Business Continuity Program:
    • Work with the Business Continuity Coordinators from multiple lines of business to ensure Business Continuity program components (Business Impact Analyses, Risk Assessments, etc.) are updated and meet established standards.  Provide written and verbal subject matter expertise in business continuity.
    • Develop, lead, and evaluate business continuity recovery exercises designed to test Chubb’s capabilities for resuming critical business functions through alternate locations and methods.  Identify corrective actions.
    • Assess the adequacy and completeness of business continuity capabilities of third-party vendors.  Provide written and verbal feedback on corrective actions.
  • Incident Management:
    • Work with Site Incident Management Teams (SIMT) to schedule and deliver training and exercises designed to enhance site-specific incident management skills and the resumption of critical business functions.  Provide written and verbal subject matter expertise in incident management.
    • Monitor news and weather services for events that may impact company employees, facilities, operations, or systems.  Assist in the development and distribution of incident communications through a number of broadcast mediums.
    • As a member of the CIMT, provide composed support to incident response operations that are often in a fast-paced and dynamic following natural disasters and man-made emergencies.  When required, be available to support CIMT operations at irregular work hours, sometimes including nights and weekends. 
  • Regional Liaison:
    • Work with the BCM Lead for the Regions to determine support requirements.
    • Participate in and/or lead conference calls and web-based meetings with partners from the Regions.
    • Develop and share BCM products that can be adapted for use in Global Regions.
    • Travel to support key BCM events within the Regions.
  • Provide input into weekly, monthly, quarterly, and annual reports.
  • Provide written and verbal feedback about program effectiveness, including ideas for program improvements.
  • Provide support, as assigned, to the Global Business Continuity Program.
  • Continue to develop as a Business Continuity professional.
  • Other duties as assigned.
Bachelor’s Degree from an accredited college or university.
  • Knowledge and experience in business continuity planning, training, and exercising commensurate with 4-8 years of experience.
  • Knowledge and experience in incident management methodologies commensurate with 4-8 years of experience.
  • Strong presentation skills as both an instructor and facilitator.
  • Demonstrated ability to tactfully work with representatives from all levels of a large, multi-disciplinary organization.
  • Strong proficiency with the Microsoft Office suite (Excel, Word, PowerPoint); SharePoint; Microsoft Outlook; Web-based communications tools; and internet-based research.
  • Demonstrated ability to take directions and work independently or as part of a team while performing work in a sometimes fast-paced, demanding environment.
  • Demonstrated ability to handle multiple simultaneous projects with competing priorities and still deliver high-quality, on-time products.
  • Strong written and verbal communications skills.
  • A U.S. driver’s license
Bachelor’s degree in Emergency Management, Homeland Security or other related field; Graduate degree strongly preferred.
  • Professional Certification in Business Continuity and/or Emergency Management (e.g., Certified Business Continuity Professional, Certified Emergency Manager, etc.)
  • Experience working as part of a Business Continuity Program in a large, complex organization.  Business Continuity within the insurance industry strongly preferred.
  • Experience with handling Crisis Management incidents is strongly preferred.
  • Experience working outside the United States with multiple nationalities and cultures is a plus; Language proficiency beyond English is strongly preferred.
  • Experience with managing Third Party contractual relationships including quality assurance is strongly preferred.