AVP, Process Automation Specialist in Jersey City, NJ at Chubb Group of Insurance Companies

Date Posted: 12/27/2019

Job Snapshot

Job Description

AVP, Process Automation Specialist
Reports to: Global Head of Intelligent Automation
As a member of the Global Center of Competence (“CoC”), Business Process Automation Specialist (PAS)will partner with business/functional need to identify pragmatic, yet innovative automation solutions. They will coach business and functional unit leaders across the organization to drive and lead process automation (“PA”) initiatives across the enterprise. These roles will be based in Jersey City and will have to travel extensively. Initially, these individuals will be deployed to site to build the required skills before being deployed centrally to assist with the local/global roll out of the program locations. 
Key accountabilities include:
Engage in Business Solutioning and Stakeholder Management
  • Partner with BPR expert to identify automation opportunities, discuss automation approach and framework with designated business and functional product owners by outlining deliverables, timeline, roles/responsibilities to build automation pipeline
  • Design business automation solution in partnership with IT and Product Owners while ensuring alignment with the agreed process flow
  • Collaborate with internal IT experts to design feasible IT solution, build user stories to support desired automation solution
  • Establish and participate PI Planning, regular project update meetings
  • Monitor pipeline, and inflight initiatives progress.
  • Support business/functional Automation owner to build out communication to ensure proper engagement such as Key milestones, in scope processes current and future state, timelines, technology dependencies, roles/responsibilities between business/functional owners, IT, Vendor and Global Automation team
  • Act as an escalation to secure engagement and resolution
  • Assists the line of business to escalate and resolve project blockers such as issues with business resources, IT and or SI Partner engagement
Support Process Automation Implementation and Production
  • Collaborate with transformation leads, and product owners to align on business objective, drive the automation business solution and planning, consult IT during the development phase, and monitor supervised production for assigned workstream and/or initiatives.
  • Supports the deployment of agile and machine learning capabilities in the LOBs in line with Chubb standards
  • Engage the appropriate internal and external (staff augmentation) resources to use process automation best practices to deliver successful solutions.
  • Assist the business to Integrate multiple projects across the line of business value chain.
  • Assist in the deployment of program and project management standards for effective delivery meeting Time, Quality, Budget, LOB requirements.
  • Guide and partner with change management resources (Change Manager & HR) to ensure effective communication and execution of the required organizational and role changes.
  • Provide guidance on the post implementation support.
  • Assist the LOB to Identify “in unit” roles and time requirements and work with business leaders to identify staff for the assignments
  • Conduct lessons learnt post deployment on each initiative
Engage in enhancing Process Automation framework and monitor adoption across the enterprise
  • Participate as an active member of the Business Process Automation Excellence team, in developing a set of best practice guidelines and training content for use across all PA initiatives.
  • Contribute to the continuous improvement of automation framework, technologies and knowledge by sharing information, building standards, developing intellectual property and capturing lessons learned.
  • Provide direction and guidance to all program staff for assigned units and programs.
  • Coach team members on areas of development to increase their knowledge and work performance.
Preferred Qualifications
  • Bachelor’s Degree, certification as a Green Belt Process Engineer or equivalent qualification.
  • Strong knowledge of machine learning, robotics, bpm and other newer automation centric technologies
  • Prior RTE experience in a global company and familiarity with WorkFusion platform is a plus
  • Project Management certification and Agile experience
  • 4 – 6 years business process engineering/business analysis experience in financial services
  • Solid experience in working in global environment, multi-discipline, matrix structure team fostering collaboration and team work
  • Business and System Analysis and Information System solution delivery experience.
  • Business Value Chain and Opportunity assessment techniques and experience